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ATLAS Operations

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ATLAS
Agency
ATLAS • OPERATIONS
Welcome back.
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LIVE STATUS
Operations Dashboard
Next Case
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On Call
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Evidence Audit Attention

CASE FOLLOW-THROUGH
My Open Cases
Cases where you are the lead investigator
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OFFICE CONTINUITY
Office Open Cases
Visible across the investigative team for follow-through
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My Profile
Continuing Education
My Evidence Audit
Evidence you collected remains visible here until it reaches a terminal disposition. Closed-case evidence is flagged immediately. Stored evidence returns for physical verification after the agency audit interval.
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Assigned Equipment & Audit
Everyone can add and update equipment assigned to themselves. Update the Status, condition, and audit note whenever an item is returned, missing, broken, or out for service. Admin users can view and edit all agency assets and print the full equipment audit.
Add My Equipment
OCCO CASE WORKSPACE
Cases
One intake workflow. Cross-device case follow-through. Local draft protection stays on.
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ON-CALL
Current Coverage
LIVE
Investigator
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Through
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Next Up
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NATIVE ATLAS CALENDAR
Calendar
Click any date to add or edit coverage. Changes are visible to all signed-in ATLAS users.
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ATLAS is authoritative • Google Calendar mirrors schedule changes for dispatch.
COVERAGE EDITOR
Coverage
Add Coverage
AGENCY CONFIGURATION
Resources
Agency policies, workflows, operational references, contacts and approved external resources. Content is organization-scoped and managed by authorized administrators.
Agency Resource Library
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RESOURCE
Search results across all Admin & Compliance sections.
EVIDENCE ACCOUNTABILITY
Office Evidence Audit
Physical verification, closed-case evidence and periodic storage review
Audits are append-only. A discrepancy records what was physically observed; it does not silently change custody, location, status or disposition. Any correction must still be completed through the Evidence Ledger.
Open this tab to load office evidence accountability.
ATLAS PLATFORM CONFIGURATION
Agency Identity & Navigation
Agency-wide branding, account rules, role labels and top navigation
Configuration, not customization-by-code. These settings apply across the agency. ATLAS remains the product; agency identity, role labels and navigation can be changed here without editing the application file.
PNG, JPG, WEBP or SVG up to 5 MB.
Agency Document Branding
Used automatically on subpoenas and future ATLAS-generated Coroner Verdicts, Case Summaries, packets and reports.
No document logo uploaded. ATLAS will use the agency badge as the fallback.
Recommended: transparent PNG or high-quality JPG. The image is placed automatically in the upper-right corner of official ATLAS documents. Maximum 5 MB.
Top Navigation
Change icon, label, order or visibility. SOPs, Ops Ref, TOD, Contacts and Links now appear beneath Resources; their settings control those Resource shortcuts. External URLs remain supported for agency-specific systems.
AGENCY RESOURCES
Resource Library
Publish agency-specific SOPs, workflows, references and links without changing ATLAS code
Tenant-owned content. Resources belong to the organization, not to the ATLAS product. Contacts remain managed in Admin → Office → Agency Directory. Existing SOPs, Ops Ref, TOD, Contacts and Links remain available as compatibility resources while OCCO content is migrated into this library.
Published & Draft Resources
Open Platform settings to load resources.
CASE FILE INTEGRITY
Verified Case File
Compare each authoritative ATLAS original with its external Case File copy using SHA-256 and file size. Verification does not replace, alter, or delete either copy.
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Select a case to review its archive verification status.
MONTHLY DISTRIBUTION
Approve & Send On-Call Schedule
Admin-only monthly schedule controls. Validate next month, manage recipients, send the approved PDF, and automatically file the official copy to Admin → 06 Calendar.
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Distribution Recipients
Edit the monthly schedule list here. TO recipients receive the schedule directly; CC recipients receive a copy.
ARIA AGENCY CONFIGURATION
Writing, Verdict, Conversation & Media
Agency-specific behavior layered over ATLAS factual and safety rules
Agency configuration cannot override factual safeguards. Official Narrative, Coroner Verdict, and record-ready media descriptions remain zero-humor. These settings control office terminology, style, and presentation without changing the ATLAS foundation.
Investigative Narrative
Coroner Verdict / Determination
ARIA Conversation
ARIA Media Review
ATLAS PROVIDER CONNECTIONS
Agency Integrations
Email, archive/storage, schedule, and future external-system connectors are independent. ATLAS workflows stay the same even when providers differ.
Provider architecture: Supabase remains the authoritative ATLAS case record. Email and archive services are replaceable adapters. Credentials are stored encrypted server-side and are never written into this HTML file.
Gmail / Agency Email
✉️
EMAIL CONNECTIONAuthorizes ATLAS to send case email and read incoming case messages from the agency Gmail mailbox.
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Google OAuth Application
Save the OAuth client once, then choose Authorize Gmail. ATLAS requests Gmail send + read-only permissions. It does not request Google Drive access from this connection.
Use this button for Gmail only. Incoming case messages depend on this authorization.
Google Drive / Case Archive
📁
ARCHIVE CONNECTIONAuthorizes ATLAS to create and manage secondary case-file archive copies in Google Drive. This is separate from Gmail.
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Google Drive
Authorize / Re-authorize Google Drive covers both ATLAS archive copies and read-only access to the existing OHLEG UPLOAD STAGING folder. It does not grant Gmail or Calendar access.
Archive provider is independent. Google Drive can later be replaced with OneDrive / SharePoint or another archive gateway without changing case workflows.
ATLAS Narrative AI
✍️
SUPABASE NATIVENarrative generation now runs through an authenticated ATLAS Edge Function. No Apps Script is used and the API key never enters case HTML or browser storage.
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The key is written directly to the ATLAS provider vault and is never displayed again. After saving, use Test Narrative AI.
Google Calendar Mirror
📅
ATLAS SCHEDULE SOURCE OF TRUTHATLAS owns the schedule. Google Calendar is the dispatch-facing mirror. Re-authorize once for write access, then edits made in ATLAS are pushed to the shared OCCO On-Call calendar.
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ATLAS is the schedule source of truth. Calendar authorization allows ATLAS to mirror coverage changes to the existing shared Google On-Call calendar used by dispatch. Import still ignores non-on-call entries such as “Chelsey In Office.”
FORMS & TEMPLATES
Subpoena Templates
Agency-configurable subpoena and records-request language
Ready to roll by default. Standard Mode uses a polished legal-document layout automatically. Advanced Mode remains available when an agency wants full free-form control. Generated PDFs preserve the template snapshot used at generation time.
Standard Mode. ATLAS controls the professional layout, case-information block, agency letterhead, sender signature block and footer. You only maintain the document title and legal command language.
Saved Templates
Open Templates to load saved subpoena templates.
OFFICE CONFIGURATION
Agency Certifier Directory
Manage Coroners, Deputy Coroners, Medical Examiners and other authorized certifiers
Agency-wide certifiers. Mark one active certifier as Primary / Default. Investigative cases inherit that certifier automatically. Non-investigative cases may use another listed certifier or an outside physician.
AGENCY DIRECTORY
Reference Directory & Approval Queue
Approved physicians, facilities, agencies and reusable locations
Controlled shared directory. Any signed-in user may use a custom entry on a case and submit it for review. Only admin users can add or approve entries into the shared directory.
Approved Directory
Pending User Requests
ACCOUNT PROVISIONING
Add User
Create an authorized agency account with a temporary password
Controlled onboarding. No email invitation is sent. Give the temporary password directly to the user. Their first sign-in requires a new permanent password before OCCO permissions or PIN setup become available.
Agency email domain is configured under Admin → Platform.
12 to 128 characters. OCCO does not email this credential.
USER DIRECTORY
Users
Current user profiles and activation status
Passwords, PINs, and credential hashes are never displayed.
Open Users to load OCCO accounts.
OHLEG QUALITY ASSURANCE
Pre-Visit Inspection Readiness Checklist
Current OHLEG Quality Assurance inspection areas OCCO should be prepared to demonstrate
This checklist is a readiness crosswalk, not the governing authority. Before every compliance visit, compare this section against the most current OHLEG Quality Assurance Pre-Visit Evaluation and OHLEG Rules & Regulations. If OHLEG changes a requirement, the current OHLEG material controls and this app content must be updated.
Source of truth for inspection requirements: the most current OHLEG Quality Assurance Pre-Visit Evaluation, OHLEG Rules & Regulations, and applicable BCI/OHLEG guidance. Keep the current completed pre-visit evaluation with the inspection materials. This app organizes readiness; it does not freeze OHLEG requirements to a particular year.
Maintenance rule: Treat the numbered items below as the current OCCO crosswalk. Review them whenever OHLEG issues a new pre-visit form, revised Rules & Regulations, or updated Quality Assurance direction. Do not create a new year-specific checklist unless the requirement itself truly changes.
1 — Agency OHLEG Policy
  • OCCO must have a written OHLEG policy in place and be able to provide a copy during the visit.
  • The OCCO policy library under SOPs → OHLEG is the office source of truth for supplemental OHLEG/CJI procedures.
  • Keep a printable copy of the current OCCO OHLEG policy set available for the inspector.
2 — Cyber / Computer Attack Reporting
  • Written policy must require immediate contact with OHLEG Support when the agency is subject to a computer or cyber attack, including phishing, malware, credential compromise, or similar security events.
  • Do not wait for the internal incident form to be completed before making the required notification.
  • OHLEG Quality Assurance / Support: 866-406-4534 · OHLEGQA@ohioAGO.gov
3 — Personally Owned Devices
  • Agency policy must expressly state whether personally owned devices may be used to access OHLEG.
  • OCCO permits personal-device access only as a documented operational exception when timely official access is necessary and a County-issued device or reasonable authorized alternative is not available or practical.
  • Every personal-device OHLEG access must be entered in the OCCO Personal Device Access Log.
  • CJI/CHRI shall not be intentionally retained on a personally owned device.
4 — BCI & FBI Fingerprint Background Checks
Pre-visit evidence requirement: The evaluation asks whether everyone at the agency with access to CJI was BCI and FBI fingerprint background checked upon hire, and states that copies of all BCI/FBI background-check letters must be present and available for inspection.
  • Verify the actual access scope of Justin Wallace, Cole Beck, Chelsey Webb, and any other person who can directly or indirectly access CJI.
  • Have the applicable BCI and FBI fingerprint background-check letters available for inspection.
  • Do not rely on a dashboard N/A or green indicator if the underlying inspection document is missing.
  • Background checks are treated as completion requirements, not annual renewal items, unless OHLEG/BCI directs otherwise.
5 — Secure Facility / Physical Security
  • Be prepared to demonstrate physical controls that limit access to CJI/OHLEG work areas and devices to approved personnel.
  • County-issued devices shall remain under authorized control and be locked when not actively used.
  • Visitors, members of the public, and unauthorized personnel shall not be allowed to view CJI/CHRI.
  • Displayed information and unlocked devices shall not be left unattended.
6 — CHRI Storage Safeguards
  • If OCCO stores CHRI, the storage location must have appropriate administrative, technical, and physical safeguards to protect confidentiality.
  • Official case-related CJI/CHRI that must be retained belongs in the authorized OCCO case record, including Coroner Files and the corresponding County Google Drive case file, as applicable to the investigation.
  • Temporary local copies on a County-issued device are deleted after successful upload to the official case file is confirmed.
  • No personal cloud storage, personal email, personal notes, consumer file-sharing services, or intentional personal-device retention.
  • During the visit, be prepared to explain exactly where retained CJI/CHRI is stored and who is authorized to access it.
7 — 90-Day OHLEG Roster Validation
  • The agency OHLEG roster must have been validated within the preceding 90 days.
  • The Chief Investigator is responsible for OCCO's office-level roster validation.
  • Keep the most recent validation date readily available for the inspector.
8 — Annual Security Awareness Training
  • Security Awareness Training is required annually for personnel with direct or indirect access to OHLEG information.
  • Acceptable evidence identified by the evaluation includes the OHLEG Security Awareness Training Certificate or CJIS Security Certificate.
  • Certificates should be available for inspection, not merely recorded as complete in the dashboard.
9 — OHLEG User / Agency Agreements
  • Every OHLEG account holder must sign the User Agreement before gaining access.
  • The Agency Agreement must be signed by the Agency CEO.
  • Signed agreements must be present and available for inspection.
  • The supplied OHLEG Agency/User Agreement acknowledges the OHLEG Rules & Regulations, required security training, monitoring/auditing, authorized criminal-justice use, and restrictions on dissemination.
10 — CHRI Dissemination Log
  • If CHRI obtained through OHLEG is ever disseminated as permitted by OHLEG rules, a dissemination log must be maintained.
  • If OCCO does not disseminate CCH/CHRI from OHLEG, that should be accurately stated on the pre-visit evaluation rather than creating fictional log activity.
  • If dissemination occurs, use the CHRI Dissemination Log template maintained below and document each permitted dissemination.
11 — Electronic Media Disposal Log
  • Maintain a destruction/disposal log for electronic devices and media used to access OHLEG, including computers, tablets, hard drives, or other applicable media.
  • The log may be maintained by County IT if that department controls device disposition, but a copy must be available for the compliance visit.
  • Use the Electronic Media Disposal Log template maintained below when OCCO is responsible for the record.
12 — Physical Media Destruction
  • Physical media containing protected information must be destroyed by an approved method such as shredding or incineration.
  • OCCO does not authorize routine printing of OHLEG CJI/CHRI.
  • If protected paper is inadvertently created, it must be secured and destroyed using the approved OCCO/County destruction process.
  • When bulk physical-media destruction is performed by a third-party contractor, maintain a Bulk Physical Media Destruction Log.
13 — Eight-Year Log Retention
  • Applicable CHRI Dissemination, Electronic Media Disposal, and Bulk Media Disposal logs must be retained for a minimum of 8 years.
  • This specific OHLEG log-retention requirement applies even though general County records continue to follow the applicable approved County retention schedule.
  • Do not destroy a required log that is subject to an active hold, investigation, records request, prosecutor instruction, court order, or other preservation requirement.
SITE VISIT
Inspection Evidence Binder
What should be physically or electronically ready to hand the inspector
Goal: Every “show me” question should be answerable in seconds. The app can organize the process, but the inspector may still ask to see the underlying signed letter, certificate, agreement, log, or physical safeguard.
  • Completed current OHLEG Quality Assurance Pre-Visit Evaluation
  • Current OCCO OHLEG / CJI policy set
  • Personal Device OHLEG Access policy and access-log process
  • OHLEG / CJI Security Incident Reporting policy and incident-report process
  • BCI fingerprint background-check letters for applicable personnel
  • FBI fingerprint background-check letters for applicable personnel
  • Current annual Security Awareness / CJIS Security training certificates
  • Signed OHLEG User Agreements for every account holder
  • Signed OHLEG Agency Agreement by the Agency CEO
  • Evidence of the most recent 90-day OHLEG roster validation
  • CHRI Dissemination Log, if applicable, or an accurate “does not disseminate” response
  • Electronic Media Disposal Log or County IT equivalent
  • Bulk Physical Media Destruction Log, if applicable
  • Evidence that applicable OHLEG logs are retained for at least 8 years
  • Ability to demonstrate secure facility/device controls and explain the authorized CHRI storage workflow
Do not manufacture compliance. A missing document is a real action item. An item that truly does not apply should be identified as N/A with a defensible reason rather than being forced green.
AUDIT PACKET BUILDER
Build Inspection Packet
Select the materials OCCO should assemble for the current OHLEG Quality Assurance review
Step 2 — Printable combined packet. Select the materials below, review the live preview, then generate one print-ready packet. Static OCCO policy content is inserted directly. Evidence that lives outside the app is represented by a clearly labeled divider/insertion page so the signed letter, certificate, agreement, official evaluation, or exported record can be placed behind it.
Core Review Documents
OCCO OHLEG / CJI Policies
Upload Staging — Google Drive
Compliance Evidence Staging
Temporary Drive inbox for background checks, signed agreements, training certificates, and other inspection evidence. The folder is read dynamically; filenames are not hardcoded.
Open Folder
Staging folder has not been loaded yet.
Select Refresh to load the current contents of UPLOAD STAGING.
Selected supporting documents are grouped into clean presentation sections and included directly in the generated OHLEG compliance packet.
Compliance Evidence
Logs & Destruction Records
Supporting References
OHLEG COMPLIANCE
Compliance Dashboard / Roster
Investigator readiness and required OHLEG compliance items
Overall Review Readiness
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Inspection evidence rule: The current OHLEG Quality Assurance Pre-Visit Evaluation requests BCI and FBI fingerprint background-check letters for everyone with access to CJI. The dashboard is an operational tracker and does not override that document requirement. Verify actual CJI access scope and have the supporting letters ready.
Current
Limited
Upcoming
Action Needed
Excluded
Update Investigator Compliance
Limited access tracks BCI and Security Awareness only. Excluded personnel do not affect readiness.
One-time requirement. No annual renewal date is required.
One-time requirement. No annual renewal date is required.
One-time requirement unless a new agreement is specifically required.
OHLEG COMPLIANCE
Personal Device Access Log
Required whenever OHLEG is accessed from a personally owned device
Agency device first. OHLEG should normally be accessed from a county-issued iPad or other OCCO-authorized device. If that is unavailable or impractical, OCSO should perform the inquiry when operationally appropriate. Personal-device access is discouraged and must be logged.
If blank, submission time will be used.
Optional if a case number has not yet been assigned.
Includes downloaded, screenshotted, photographed, printed, copied, saved, or otherwise retained information.
⚠ A security issue requires the separate OCCO security incident process and OHLEG Support reporting as required.
Investigative information, CJI/CHRI, or records derived from OHLEG must not be released externally without review through the Ottawa County Prosecutor's Office in accordance with OCCO records-release policy.
OHLEG COMPLIANCE
Security Incident Report
Use for suspected or confirmed OHLEG / CJI security events
Immediate reporting still applies.
For a computer/cyber attack or suspected OHLEG security event, contact OHLEG Support immediately. This OCCO report documents the incident but does not replace any immediate notification required to OHLEG/OAC, BCI, a supervisor, CJIS, or law enforcement.

OHLEG Quality Assurance / Support: 866-406-4534 · OHLEGQA@ohioAGO.gov
Incident Information
Leave blank if the incident is not associated with a specific case.
CJI / CHRI Impact
Security Indicators
Immediate Response
Follow-Up
Investigative information, CJI/CHRI, or records related to this incident must not be released externally without review through the Ottawa County Prosecutor's Office in accordance with OCCO records-release policy.
OHLEG POLICIES & SOPs
CJI / CHRI Access, Handling & Dissemination
OCCO rules for access, storage, release, printing, disposal, and incident reporting
OCCO policy source. This policy is maintained in the Operations Platform. Use the print button below when a paper copy is needed for the review binder.
CJI / CHRI Access, Handling & Dissemination SOP
Ottawa County Coroner's Office
Effective DateAugust 2026
AuthorityOttawa County Coroner / Chief Investigator
Applies ToFull OHLEG Users and Limited CJI/CHRI Access personnel
StatusCurrent OCCO SOP

Purpose

This SOP establishes Ottawa County Coroner's Office requirements for accessing, handling, storing, disseminating, and disposing of Criminal Justice Information and Criminal History Record Information obtained through OHLEG or another authorized criminal justice source.

OCCO uses OHLEG primarily for legitimate death-investigation purposes, including identification and verification of individuals associated with an investigation.

Access Scope

  • Full OHLEG Users may directly access OHLEG within the limits of their authorized account and official duties.
  • Limited CJI/CHRI Access personnel may handle CJI/CHRI associated with OCCO cases but shall not directly access OHLEG unless separately authorized.
  • Excluded personnel are outside OCCO's current CJI/CHRI compliance scope and shall not access or handle CJI/CHRI.
  • Access shall never be used for personal curiosity, unofficial background checks, non-case-related purposes, or the benefit of another person.

Authorized Purpose

OCCO's routine use of OHLEG is limited to legitimate death-investigation functions, primarily confirming or assisting with identification and verifying identifying information relevant to a death investigation. OCCO does not routinely use OHLEG to conduct criminal investigations.

Dissemination

CJI/CHRI obtained through OHLEG shall not routinely be disseminated outside OCCO. Because OCCO's use of OHLEG is primarily for identification purposes, information obtained through OHLEG should ordinarily remain within the OCCO case record.

Any proposed external dissemination of CJI/CHRI must be reviewed and approved before release by the Ottawa County Prosecutor's Office or the elected Ottawa County Coroner and must comply with applicable OHLEG dissemination restrictions. Investigators shall not independently determine that CJI/CHRI may be released.

If CHRI obtained through OHLEG is disseminated in a manner permitted by OHLEG rules, the dissemination shall be entered in the OCCO CHRI Dissemination Log. The log shall identify the date, subject, disseminating user, record type, method of dissemination, recipient agency/ORI, and recipient.

If OCCO does not disseminate CCH/CHRI from OHLEG, the office shall accurately document that fact during compliance review rather than creating unnecessary dissemination records.

Storage

  1. When CJI/CHRI must be retained as part of an OCCO investigation, it may be temporarily saved to an authorized County-issued iPad.
  2. The information shall be placed into the authorized OCCO case record, including Coroner Files and the corresponding County Google Drive case file, as applicable to the investigation.
  3. After successful upload and confirmation that the record is accessible in the case file, any locally stored copy on the iPad shall be deleted.
  4. CJI/CHRI shall not remain unnecessarily stored in device downloads, photographs, screenshots, browser files, or other local storage.

CJI/CHRI shall not be stored on personally owned devices, personal cloud-storage accounts, personal email accounts, personal notes applications, or unauthorized messaging or file-sharing services.

Printing

CJI/CHRI obtained through OHLEG shall never be printed by OCCO personnel. Electronic storage within the authorized case file is the required method of retention when the information must be preserved.

Screenshots and Electronic Copies

Screenshots or electronic copies may be created only when necessary to preserve relevant information within an official OCCO case file. Any such image or file shall be created using an authorized County-issued device, uploaded promptly into the appropriate case file, and deleted from the device after successful upload.

Email, Text Messaging, and Messaging Applications

CJI/CHRI shall not be forwarded through personal email, personal text messages, consumer messaging applications, or other unauthorized communication methods. County personnel shall follow Ottawa County policies governing electronic records, confidentiality, public records, and retention.

Physical Media and Paper Records

OCCO does not authorize routine printing of CJI/CHRI. If CJI/CHRI is inadvertently printed or otherwise exists on physical media, it shall not be placed in normal trash or recycling.

Physical material containing CJI/CHRI shall be destroyed by cross-cut shredding using the County-approved shredder and then placed into the document destruction bin located in the first-floor Business Hub beside Human Resources.

Electronic Disposal

Electronic copies maintained temporarily on County-issued devices shall be deleted after successful upload into the official OCCO case file. Personnel shall confirm the official copy has been successfully stored before deleting the temporary device copy.

Personal Device Use

OHLEG should be accessed using the County-issued iPad. If operational circumstances require use of a personally owned device, the investigator shall comply with the OCCO Personal Device OHLEG Access process and complete the required Personal Device Access Log.

CJI/CHRI shall not be intentionally downloaded, saved, photographed, or otherwise retained on a personally owned device.

Security Incidents

Any suspected or confirmed unauthorized disclosure, loss, improper access, misdirected transmission, compromised credential, or other security issue involving CJI/CHRI shall be reported immediately in the following order:

  1. OHLEG/OAC
  2. OCCO Chief Investigator
  3. Ottawa County Prosecutor's Office

The investigator shall also complete the OCCO Security Incident Report as soon as practical. Immediate notification shall not be delayed while waiting to complete documentation.

Lost or Compromised Devices

If a County-issued or personally owned device used to access CJI/CHRI is lost, stolen, compromised, or believed to have been accessed by an unauthorized person, it shall be treated as a security incident and reported immediately under the procedure above.

Records Retention

Official OCCO records shall be retained and disposed of according to applicable Ottawa County records-retention schedules and legal requirements except where a specific OHLEG requirement establishes a longer minimum.

The CHRI Dissemination Log, Electronic Media Disposal Log, and Bulk Physical Media Destruction Log, when applicable, shall be retained for a minimum of 8 years in accordance with the OHLEG pre-visit requirements.

CJI/CHRI itself should not be retained beyond the period necessary to support the official case record unless otherwise required by law, policy, court order, litigation hold, prosecutor instruction, records request, or an approved retention schedule.

Public Records and Investigative Records

The existence of CJI/CHRI within an OCCO case file does not authorize its public release. No investigative record or investigative material shall be externally released without review by the Ottawa County Prosecutor's Office. Investigators shall not independently determine whether CJI/CHRI or related investigative material is subject to disclosure.

Personnel Responsibilities

  • Protect CJI/CHRI from unauthorized access.
  • Access information only for official purposes.
  • Prevent unnecessary duplication.
  • Properly store case-related information.
  • Remove temporary device copies after upload.
  • Never print CJI/CHRI.
  • Immediately report security incidents.
  • Follow County and OCCO retention requirements.
  • Complete required security-awareness training.

Violations

Improper access, use, retention, dissemination, or disclosure of CJI/CHRI may result in suspension or removal of OHLEG access, internal administrative action, referral to OHLEG/OAC, referral to the Ottawa County Prosecutor's Office, or other action required by law or County policy.

Related OCCO Documents

CJI / CHRI Physical Safeguards SOP
Ottawa County Coroner's Office
Effective DateAugust 2026
AuthorityOttawa County Coroner / Chief Investigator
Applies ToFull OHLEG Users and Limited CJI/CHRI Access personnel
StatusCurrent OCCO SOP

Purpose

This SOP establishes physical and device safeguards for Criminal Justice Information and Criminal History Record Information accessed or handled by Ottawa County Coroner's Office personnel.

The objective is to prevent unauthorized viewing, access, loss, disclosure, or retention of CJI/CHRI while allowing investigators to perform legitimate death-investigation duties efficiently.

Authorized Devices

  • The County-issued iPad is the preferred device for OHLEG access.
  • Personally owned devices may be used only when operationally necessary and only in accordance with the OCCO Personal Device OHLEG Access requirements.
  • Any personally owned device used to access OHLEG must be documented in the OCCO Personal Device Access Log.
  • CJI/CHRI shall not be intentionally retained on a personally owned device.

Device Security

  • County-issued iPads used for OHLEG or CJI/CHRI shall remain under the control of authorized OCCO personnel.
  • Devices shall be locked whenever they are not actively being used.
  • Passwords, passcodes, PINs, biometric credentials, and OHLEG credentials shall not be shared.
  • Investigators shall not allow another person to use an active OHLEG session under their credentials.
  • Devices shall not be left unattended in a location where an unauthorized person could gain access to the device or view displayed CJI/CHRI.

Viewing and Workspace Security

  • CJI/CHRI shall not be left visible on an unattended screen.
  • Personnel shall position devices so members of the public, family members, visitors, or other unauthorized persons cannot view CJI/CHRI.
  • CJI/CHRI shall not be displayed in public-facing areas unless necessary for an official investigative purpose and protected from unauthorized viewing.
  • Personnel shall use reasonable care when accessing OHLEG in vehicles, hospitals, residences, public areas, or other field environments.

Temporary Electronic Storage

  1. CJI/CHRI may be temporarily saved to a County-issued iPad only when necessary to preserve information for the official OCCO case file.
  2. The information shall be placed promptly into the authorized OCCO case record, including Coroner Files and the corresponding County Google Drive case file, as applicable to the investigation.
  3. The investigator shall confirm the file was successfully uploaded and is accessible within the case file.
  4. The temporary local copy shall then be deleted from the device, including applicable downloads, photographs, screenshots, or other local storage locations.

Printing and Physical Copies

CJI/CHRI obtained through OHLEG shall not be printed by OCCO personnel.

If CJI/CHRI is inadvertently printed or otherwise exists on paper or physical media, it shall be protected from unauthorized viewing and destroyed as soon as practical using the approved OCCO destruction process.

Visitors and Unauthorized Personnel

  • Visitors, members of the public, and personnel outside the authorized access scope shall not be permitted to view CJI/CHRI.
  • Personnel designated as Excluded shall not access or handle CJI/CHRI.
  • Personnel designated as Limited CJI/CHRI Access may handle CJI/CHRI only as necessary for assigned OCCO duties and shall not directly access OHLEG unless separately authorized.

Facility Inspection Readiness

For OHLEG compliance review, OCCO shall be prepared to demonstrate how physical access to OHLEG devices and any stored CJI/CHRI is limited to approved personnel. The inspector may ask to see the work area, device controls, visitor protections, and storage location rather than relying solely on written policy.

  • Authorized devices shall not be left unlocked or unattended where unauthorized personnel can access them.
  • CJI/CHRI shall not be left displayed where visitors or the public can view it.
  • Any area or storage location used for retained CJI/CHRI shall be protected through appropriate administrative, technical, and physical safeguards.

Transport and Field Use

  • County-issued devices containing or displaying CJI/CHRI shall remain in the investigator's possession or otherwise secured from unauthorized access.
  • Devices shall not be left plainly visible in an unattended vehicle.
  • CJI/CHRI shall not be copied to removable media, personal cloud storage, personal email, or consumer file-sharing services.

Lost, Stolen, or Compromised Devices

A lost, stolen, compromised, or potentially compromised device that was used to access OHLEG or CJI/CHRI shall be treated as a security incident.

Notification shall occur immediately in the following order:

  1. OHLEG/OAC
  2. OCCO Chief Investigator
  3. Ottawa County Prosecutor's Office

The investigator shall also complete the OCCO Security Incident Report as soon as practical. Immediate notification shall not be delayed while waiting to complete documentation.

Physical Disposal

If paper or other destroyable physical material containing CJI/CHRI is inadvertently created, it shall be destroyed by cross-cut shredding using the County-approved shredder and placed into the document destruction bin located in the first-floor Business Hub beside Human Resources.

Personnel Responsibilities

  • Maintain control of authorized devices.
  • Lock devices when not actively in use.
  • Protect screens from unauthorized viewing.
  • Never share OHLEG credentials or device passcodes.
  • Use County-issued devices whenever practical.
  • Upload retained information into the official case file and delete temporary local copies.
  • Never print CJI/CHRI.
  • Immediately report lost, stolen, or compromised devices.

Related OCCO Documents

Personal Device OHLEG Access SOP
Ottawa County Coroner's Office
Effective DateAugust 2026
AuthorityOttawa County Coroner / Chief Investigator
Applies ToAuthorized Full OHLEG Users
StatusCurrent OCCO SOP

Purpose

Establishes the limited circumstances and safeguards for accessing OHLEG from a personally owned device when the County-issued iPad is not reasonably available for an operational need.

Agency Determination

OCCO permits personally owned devices to access OHLEG only as a documented operational exception. Personal-device access is not the preferred or routine method of access and may occur only for an authorized official purpose when timely access is necessary and a County-issued device or reasonable authorized alternative is unavailable or impractical.

Primary Rule

Use the County-issued iPad for OHLEG whenever practical. If the iPad is unavailable and the need can reasonably be met through the Ottawa County Sheriff's Office or another authorized law-enforcement partner, that assistance should be used instead of personal-device access.

Permitted Exception

A personally owned device may be used when timely OHLEG access is necessary for legitimate OCCO business and another reasonable authorized method is not available.

Required Documentation

Every personal-device OHLEG access shall be documented using the OCCO Personal Device Access Log, including the reason the personal device was required and the applicable OCCO case number when one exists.

Safeguards

  • Do not intentionally download, save, photograph, or retain CJI/CHRI on the personal device.
  • Do not place CJI/CHRI in personal email, text messages, notes, cloud storage, or messaging applications.
  • Protect the screen from unauthorized viewing.
  • Close the OHLEG session and lock the device when the official purpose is complete.
  • Immediately report any suspected compromise, loss, unauthorized access, or retained CJI/CHRI.

Related OCCO Documents

OHLEG / CJI Security Incident Reporting SOP
Ottawa County Coroner's Office
Effective DateAugust 2026
AuthorityOttawa County Coroner / Chief Investigator
Applies ToFull OHLEG Users and Limited CJI/CHRI Access personnel
StatusCurrent OCCO SOP

Purpose

Establishes immediate reporting and documentation requirements for suspected or confirmed security incidents involving OHLEG credentials, CJI/CHRI, devices, improper disclosure, or unauthorized access.

Reportable Events

  • Lost, stolen, or compromised device used to access OHLEG or CJI/CHRI.
  • Suspected unauthorized OHLEG access or compromised credentials.
  • CJI/CHRI viewed by an unauthorized person.
  • Misdirected email, message, screenshot, file, or other transmission containing CJI/CHRI.
  • Improper printing, storage, retention, disclosure, or disposal of CJI/CHRI.
  • Any event creating a reasonable concern that CJI/CHRI may have been exposed or accessed without authorization.

Immediate OHLEG Notification

OHLEG Support shall be contacted immediately when OCCO becomes aware of a computer/cyber attack or suspected security event affecting OHLEG or CJI/CHRI, including phishing, malware, credential compromise, or unauthorized access.

OHLEG Quality Assurance / Support: 866-406-4534 · OHLEGQA@ohioAGO.gov

Internal Notification Order

  1. OHLEG/OAC / OHLEG Support
  2. OCCO Chief Investigator
  3. Ottawa County Prosecutor's Office

Immediate Actions

  • Stop or contain the unauthorized activity when possible and safe.
  • Secure the affected device, account, or information.
  • Preserve relevant facts, times, persons, devices, and actions taken.
  • Do not delay immediate notification while completing written documentation.

Lost or Stolen County Device

If a County-issued iPad or other managed County device used for OHLEG is lost or stolen, it shall be treated as a security incident. In coordination with County IT, the device may be remotely locked or wiped through the County mobile-device-management environment while required notifications, fact preservation, and incident documentation proceed.

Documentation

Complete the OCCO Security Incident Report as soon as practical after immediate notifications and containment actions are underway.

Related OCCO Documents

CJI / CHRI Media Disposal & Destruction SOP
Ottawa County Coroner's Office
Effective DateAugust 2026
AuthorityOttawa County Coroner / Chief Investigator
Applies ToFull OHLEG Users and Limited CJI/CHRI Access personnel
StatusCurrent OCCO SOP

Purpose

Establishes the approved method for disposal of physical and electronic media associated with OHLEG/CJI and the destruction logs required for compliance review.

Electronic Copies

  • CJI/CHRI that must be retained belongs in the authorized OCCO case record, including Coroner Files and the corresponding County Google Drive case file, as applicable to the investigation.
  • Temporary copies on a County-issued device shall be deleted after successful upload to the official case file is confirmed.
  • CJI/CHRI shall not be copied to personal cloud storage, removable personal media, personal email, or consumer file-sharing services.

Electronic Media Disposal Log

County IT controls the disposition of County-owned electronic equipment. County equipment awaiting destruction is transferred to County IT and held in a secured, locked, camera-monitored area within the courthouse until released to the County\'s approved third-party destruction provider. OCCO shall maintain or obtain the applicable disposal/destruction record for any device or media used to access OHLEG. The record should identify the date taken out of service, date of destruction, media type, serial number, method of destruction, and person or entity completing destruction.

The authoritative disposal/destruction record must be available for OHLEG inspection. When County IT maintains that record, OCCO shall be able to identify the responsible County IT process and obtain the record without delay.

Printing

OCCO personnel shall not routinely print CJI/CHRI obtained through OHLEG.

Inadvertent Physical Material

If CJI/CHRI is inadvertently printed or otherwise exists on destroyable physical material, protect it from unauthorized viewing until it can be destroyed.

Approved Physical Destruction

Cross-cut shred the material using the County-approved shredder and place the shredded material into the document destruction bin located in the first-floor Business Hub beside Human Resources.

Bulk Third-Party Destruction

When protected physical media is destroyed in bulk by a third-party contractor, maintain a Bulk Physical Media Destruction Log documenting the date, company performing destruction, description of the items, destruction method, and witness.

Required Log Retention

Applicable Electronic Media Disposal and Bulk Physical Media Destruction logs shall be retained for a minimum of 8 years.

Improper Disposal

If CJI/CHRI is lost, discarded improperly, or believed to remain accessible after attempted destruction, immediately follow the OHLEG / CJI Security Incident Reporting SOP.

Related OCCO Documents

OHLEG User Access & Compliance Administration SOP
Ottawa County Coroner's Office
Effective DateAugust 2026
AuthorityOttawa County Coroner / Chief Investigator
Applies ToChief Investigator and personnel within the OHLEG/CJI compliance scope
StatusCurrent OCCO SOP

Purpose

Consolidates OCCO administrative requirements for access scope, background checks, annual security-awareness training, user/agency agreements, credential security, 90-day roster validation, supporting inspection records, and access removal.

Access Classifications

Access is assigned according to job duties, operational need, and authorization. Personnel do not select their own access level.

  • Full OHLEG User: directly authorized to access OHLEG because assigned duties require direct access.
  • Limited CJI/CHRI Access: may handle CJI/CHRI associated with OCCO duties but does not directly access OHLEG unless separately authorized.
  • Excluded: outside the current OHLEG/CJI compliance scope and shall not access or handle CJI/CHRI.

Background Checks

Current OHLEG Quality Assurance pre-visit requirement: OHLEG Quality Assurance asks whether everyone with access to CJI was BCI and FBI fingerprint background checked upon hire and requires copies of the letters to be available during inspection.
  • Before a person is treated as authorized for direct or indirect CJI access, OCCO shall verify the applicable state-of-residency and national fingerprint-based background-check requirements and retain the supporting completion letters.
  • For inspection readiness, BCI and FBI letters shall be available for every person determined to have CJI access unless OHLEG Quality Assurance has specifically confirmed that an item is not applicable.
  • OCCO does not treat completed fingerprint background checks as annual renewal items unless OHLEG/BCI specifically directs otherwise.
  • A dashboard status does not substitute for the underlying background-check letter.

Annual Security Awareness

  • Personnel with direct or indirect access to OHLEG information shall complete required Security Awareness Training annually.
  • The OHLEG Security Awareness Training Certificate or CJIS Security Certificate shall be retained and available for inspection.
  • Completion and next-due dates are tracked in the OCCO Compliance Roster.
  • Overdue required training may result in access restriction until corrected.

User / Agency Agreements & Credentials

  • Every OHLEG account holder shall sign the required User Agreement before being granted access.
  • The Agency Agreement shall be signed by the Agency CEO.
  • Signed agreements shall be retained and available for inspection.
  • OHLEG credentials are individual and shall never be shared.
  • No person may conduct an OHLEG search under another investigator's account.
  • Suspected credential compromise is a security incident.

90-Day Roster Validation

The agency OHLEG roster shall be validated within each 90-day period. The Chief Investigator is responsible for OCCO's office-level roster validation. Individual investigators are not required to independently track or complete the office-level validation. The most recent validation date shall be available for inspection.

Access Changes & Separation

  • Update access classification when job duties, operational need, or authorization change.
  • Coordinate immediate suspension, modification, or removal of OHLEG access when it is no longer required or authorized.
  • Recover County-issued devices and other County property and return electronic equipment to County IT for secure wipe, reassignment, or approved disposal.
  • Confirm CJI/CHRI is not retained in personal or unauthorized locations when access ends.
  • Update the OCCO compliance record to reflect the access change or separation.

Records

The OCCO Compliance Roster is the operational status view. Supporting background, training, agreement, and credential documents remain in the authorized personnel/credentialing record.

Related OCCO Documents

OHLEG COMPLIANCE LOGS
Inspection Log Templates
Blank OHLEG-aligned logs for dissemination and media destruction
CHRI Dissemination Log
Use only when OHLEG CHRI is disseminated in a manner permitted by applicable OHLEG rules
RetentionMinimum 8 years when applicable
SourceOHLEG sample CHRI Dissemination Log
UsePermitted dissemination only
StatusInspection-ready blank template
Do not create entries merely to populate the log. If OCCO does not disseminate CCH/CHRI from OHLEG, accurately identify that condition on the pre-visit evaluation. If dissemination occurs, document it here and comply with all applicable dissemination restrictions.
DateSubjectDisseminated ByRecord TypeMethod of DisseminationRecipient Agency / ORIRecipient
OHLEG Electronic Media Disposal Log
Devices and media used to access OHLEG
RetentionMinimum 8 years
SourceOHLEG sample Electronic Media Disposal Log
May Be Maintained ByOCCO or responsible County IT
StatusInspection-ready blank template
Inspection rule: The pre-visit evaluation states that each agency is required to maintain a destruction log for electronic devices and media used to access OHLEG. If County IT maintains the authoritative record, OCCO should be able to produce a copy during the visit.
Date Taken Out of ServiceDate of DestructionMedia TypeSerial NumberMethod of DestructionDestroyed By
Bulk Physical Media Destruction Log
Use when protected physical media is destroyed in bulk by a third-party contractor
RetentionMinimum 8 years when applicable
SourceOHLEG sample Bulk Physical Media Destruction Log
UseThird-party bulk destruction
StatusInspection-ready blank template
OCCO practice: Routine printing of OHLEG CJI/CHRI is prohibited. This log exists for the circumstance in which protected physical media is nevertheless accumulated and destroyed in bulk by a third-party contractor.
Date of DestructionCompany Performing DestructionBrief Description of Items Being DestroyedMethod of DestructionWitnessed By
OHLEG Inspection Reference
User/Agency agreements, training evidence, roster validation, and log availability

User / Agency Agreement

  • Every OHLEG account holder signs the official OHLEG User Agreement before access is granted.
  • The Agency CEO signs the official Agency Agreement.
  • Use the official OHLEG agreement supplied by BCI/OHLEG; this app reference is not a replacement for the signed official form.
  • Signed agreements must be available for inspection.

Annual Training Evidence

  • Maintain the current OHLEG Security Awareness Training Certificate or CJIS Security Certificate for personnel with direct or indirect access.
  • Training is annual.

Background Check Evidence

  • Have the BCI and FBI fingerprint background-check letters requested by the pre-visit evaluation available for applicable CJI-access personnel.
  • Do not substitute a spreadsheet or dashboard date for the underlying letter.

Roster Validation

  • Be able to show that the OHLEG roster was validated within the preceding 90 days.

Required / Applicable Logs

  • CHRI Dissemination Log, if dissemination occurs.
  • Electronic Media Disposal Log for devices/media used to access OHLEG.
  • Bulk Physical Media Destruction Log when third-party bulk destruction occurs.
  • Retain applicable logs for at least 8 years.
  • Facial Recognition Log remains applicable only if that OHLEG function is used in a manner requiring the log under OHLEG rules.
Credentialing
Investigator credentialing. Training, continuing education, and professional qualification requirements are maintained here.
SOP-012
Continuing Education
CE Requirements & Documentation
Requirements
  • Minimum 12 hours of continuing education in death investigation per calendar year
  • All ABMDI-approved hours are accepted
  • Non-ABMDI hours require Coroner approval before being counted toward the annual requirement
  • New investigators: ABMDI registration within 2 years of hire
  • Approved CE hours and supporting documentation are maintained through OCCO Credentialing
CE Hours & Documentation
Annual Goal: 12 Hours
Each completed course should eventually be logged with the course title, provider, completion date, hours, ABMDI approval status, and supporting certificate or documentation.
  • Retain a certificate, transcript, completion email, or other verification when available
  • Document whether the training is ABMDI-approved
  • Submit non-ABMDI training for Coroner approval before applying the hours toward the annual total
  • Maintain records in a format that can be produced for credential review, inspection, or audit
Next credentialing function: the CE Hours Log will allow investigators to submit completed training and track progress toward the 12-hour annual requirement directly in the app.
CREDENTIALING
Investigator Credentials & Qualifications
Track required and role-specific credentials in one place
Credentialing principle. Track credentials that matter to the investigator's actual duties. Items that do not apply should be marked N/A rather than treated as deficiencies.
CPR / BLS Certification Maintain current certification when required by OCCO, County policy, another professional license, or assigned duties. Track expiration
CCW / Firearms Credential Track for any investigator who carries a firearm while performing OCCO duties. Personnel who do not carry should be marked N/A. If carrying
ABMDI Registration / Certification Track registration, certification level, credential number when applicable, and renewal information. New-investigator registration expectations remain governed by the CE policy. Professional credential
OHLEG / CJI Requirements Background checks, security-awareness training, user agreement, access scope, and roster validation remain tracked in the dedicated OHLEG Compliance section. Linked to OHLEG
Driver's License Track a valid driver's license when driving is required for assigned duties or operation of a County vehicle. As applicable
Bloodborne Pathogens / Exposure Control Track training when required under the County exposure-control program or the investigator's assigned occupational-exposure duties. As required
Respiratory Protection / Fit Testing Track only when an investigator is assigned respiratory protection that requires medical clearance, training, or fit testing. If applicable
NIMS / ICS Training Track incident-command or emergency-management courses assigned for mass-fatality, disaster, mutual-aid, or other emergency-response responsibilities. Role specific
Other Professional Credentials Paramedic, EMT, nursing, law-enforcement, forensic, instructor, or other professional credentials may be tracked when relevant to OCCO duties or professional development. Optional / relevant
Credential Record Standard
  • Credential or training name
  • Investigator
  • Issue / completion date
  • Expiration or renewal date, if applicable
  • Credential or certificate number, when applicable
  • Supporting document or certificate
  • Status: Current / Due Soon / Expired / N/A
Future Credentialing Dashboard: these items can use the same status model as OHLEG without duplicating OHLEG's existing compliance logic.
✔ Always Respond
Homicide / suspected homicide
Suicide / suspected suicide
Motor vehicle crash
SUIDI — infant under 2
Death in custody
Drowning
Electrocution
Fire / thermal death
Skeletal / severe decomp
Unidentified decedent
Foul play can't be ruled out
Scene not secured by LE
DD patient — SOP-026
Child under 2 years
Autopsy deemed necessary
✘ Phone Release
ALL must be true — one miss = respond
Known terminal illness explains death
PCP available and willing to sign
LE confirmed no suspicious circumstances
Scene is secured
NOT a DD patient
NOT under 2 years of age
No trauma, neglect, or abuse
⚠ WHEN IN DOUBT — RESPOND. A wrong phone release is worse than an unnecessary scene response.
Video / FaceTime (SOP-043): Only if NOT on mandatory list | Coroner approved | Qualified LE/EMS on scene | Adequate video. Poor quality = respond.
Rigor Mortis — muscle stiffening from ATP depletion
Onset1–3 hrsBegins face / jaw / neck first
Partial rigidity4–6 hrsSpreads head to toe
Full rigidity8–12 hrsEntire body stiff
Maintained12–24 hrsPeak stiffness plateau
Resolution begins24–36 hrsSoftens — same order as onset
Full resolution36–48 hrsBody fully limp again
COLD (<50°F): Slows or halts rigor — may mimic early stage for days
HOT (>90°F): Accelerates onset AND resolution
Cadaveric spasm: Instantaneous at moment of death — does NOT resolve like normal rigor
Livor Mortis — blood pooling in dependent areas
First visible1–2 hrsPink/red in dependent areas
Well developed4–6 hrsPatches become confluent
BlanchableUp to ~6–8 hrsPressing clears color — may have been moved
Partially fixed8–12 hrsSome areas no longer blanch
Fixed12+ hrsWon't clear with pressure
Fixed lividity inconsistent with position found = body was MOVED after 6–8 hrs
Cherry-red = CO poisoning or hypothermia  |  Brown/dark = methemoglobin
Decomposition — highly temperature-dependent
Fresh0–3 days warmPallor, flaccidity. Eyes cloud within hours.
Early bloat2–5 days warmGas, abdomen distends, odor begins
Active bloat5–10 daysGreen-black skin, skin slip, blistering
Active decay10–25 daysTissue liquefaction, heavy insect activity
Advanced decayWeeks–monthsSoft tissue largely gone, adipocere possible
SkeletonizationMonths–yearsFully environmental and insect-dependent
Eyes cloud/dry: 2–6 hrs (open eyes faster)  |  Fingertip darkening: 24–48+ hrs warm
Rule: Decomp rate doubles every ~10°F above 50°F
Body Temperature — algor mortis
Normal at death: 98.6°F (37°C)
Cooling: ~1–1.5°F per hour (70°F ambient, clothed, avg build)
Formula: Hours ≈ (98.6 − rectal temp) ÷ 1.5

Modifiers that break the formula:
Obesity / heavy clothing  ·  Cold/wet  ·  Hot ambient  ·  Fever at death  ·  Water (~5x faster)
Other TOD Indicators
IndicatorSuggests
Blow fly eggsMinutes–hours of death (outdoors, warm)
Maggots — 1st instar12–24 hours
Maggots — 2nd instar24–36 hours
Maggots — 3rd instar / mobile~48–72+ hours
Stomach contents digested~4–6 hrs after last meal
Urine / feces releasedAt or near time of death
Dried blood at woundsHours to days depending on environment
Office
Dr. Mark Smith
Coroner (alt)
Dr. John Hiestand
Deputy Coroner
Justin Wallace
Chief Investigator
Cole Beck
OCCO Investigator
Chelsey Webb
Full-Time Investigator
Lucas County Coroner Office
Lucas County Coroner Office
M–F 8:30am–5pm
LCCO After Hours
Wknds / Holidays / After 5pm
Law Enforcement
OCSO Dispatch
Ottawa Co. Sheriff
Sandusky Co. Dispatch
Mutual Aid Dispatch
Alexis
Sandusky Co. Lead Investigator
Oak Harbor Police
Port Clinton Police
Medical & Health
Ottawa Co. Health District
Magruder Hospital
Forensic Fluids Lab
Tox — Chain of Custody
Funeral Homes & Transport
Walker Funeral Home
Crosser Funeral Home
Mortuary Services
County transport resource
UTMC Body Donation
Office Email: coroner@co.ottawa.oh.us

Incoming Case Messages

Operational Gmail messages that may belong to a case. Nothing is filed automatically without review.
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